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SG Navigator Service Edition
In this Specialty Edition we place emphasis on those unique
discriminators of new product success applicable to product
innovation in the
service industry.
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“SG Navigator got us up and running
in record time. Our original estimate for designing an internal
process was literally 10 months with well over a thousand person
hours of effort. SG Navigator was a high standard for us –
but a necessary step for us and great starting point. In fact,
the high standard helped to bring two historically conflicting
departments together onto the same page!"
Vice President
Fortune 100 Financial Services Company
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- Design, development and execution of the desired customer
service experience using our proprietary Customer Services Experience
Model. At each stage, worksheet and deliverables guide the development
and interfacing of the customer-facing and operational support
elements of the service and/or product.
- Selection of vendors and planning for their involvement in
launching the service and/or product.
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- Planning and execution of a Pilot Launch to test the new
service and/or product prior to a full scale market launch.
- Innovation for pure services, pure products and the complexity
of service coupled with products.
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Contact
to
schedule your personal presentation of SG Navigator
+1-905-304-8797
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